How and when to use the Creative Cloud Cleaner tool | Advanced steps - Blog Archive
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Flash Player's end of life is December 31, The Creative Cloud Cleaner tool is a clean-up tool that removes certain files, folders, and registry keys that interfere with a new installation or update.
This tool can fix most installation issues by cleaning up corrupted installations, removing or fixing corrupted files, and removing or changing permissions registry entries.
You can use the Creative Cloud Cleaner tool with the necessary precautions to solve most installation issues. You may follow some steps before you start, to avoid potential data loss. For details, see How and when to use the Creative Cloud Cleaner tool. The Creative Cloud Cleaner tool is not the means to uninstall the applications.
For uninstallation of the application, refer to Uninstall Creative Cloud products. Make sure to quit all Adobe Creative Cloud applications and terminate all Creative Cloud background processes before running the Creative Cloud Cleaner tool. Ensure that all your files are already synced before you run the Cleaner tool. Files that are not synced to your Creative Cloud account could be potentially lost.
Run the Adobe Creative Cloud Cleaner tool in silent mode to list all the products that the tool can remove. The tool can remove all Creative Cloud or Creative Suite apps installed on the computer. You can also remove selected apps by commenting out the lines in an XML file that the tool generates. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed. Select the application that you want to remove, and click Remove or Uninstall.
Verify that the Creative Cloud Cleaner tool completed successfully. Review the log file entries. If any of the entries indicate failure, contact Adobe Customer Care. Note: Make sure that there is one space after. Do not enter any additional spaces in this command.
The XML file that the tool creates contains a list of products installed on the computer. By default, all product entries are commented in the XML file. For example:. Uncomment entries for the apps on which you want to run the Adobe Creative Cloud Cleaner tool. Verify that the Adobe Creative Cloud Cleaner tool completed successfully. Uncomment entries for the products on which you want to run the Adobe Creative Cloud Cleaner tool.
You can also create packages on the Adobe Admin Console for the Adobe apps and services that you want to distribute to your end users. Once the package is created and downloaded to your computer, you can distribute the package and install the packaged apps by one. See Deploy packages for details. Legal Notices Online Privacy Policy. Creative Cloud Cleaner tool for enterprise users Search. The Creative Cloud Cleaner tool.
When should you use Creative Cloud Cleaner tool? Remove all or selected products for Windows and Mac. Always ensure that you have taken the necessary backups for your files and folders. Choose the relevant option and your operating system. Remove all products Windows. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:. Follow the onscreen instructions to complete the uninstallation.
Restart your computer. Run the Adobe Creative Cloud Cleaner tool by following these steps in order:. Remove selected products Windows. Remove all products macOS. Double-click the application's uninstaller. Remove selected products macOS. Enter the root user password and accept the End-User License Agreement. The XML file that appears contains a list of products installed on the computer. Uninstall or remove Creative Cloud apps Creative Cloud app asks for serial number.
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